Contact us
Talk to someone who does TPD claims every day. No cost for the first conversation.
Monday to Friday, 8.30am to 5.00pm AEST
Call us
Our helpline handles TPD claims, injury and illness claims, and health conditions — whether or not they started at work.
If we cannot answer something on the call, we will look into it and ring you back the same day.
If we do not pick up
Leave a voicemail with your name and number.
We work across every state, so a call can land outside our hours without either of us realising. We will return it the same day, allowing for the time difference.
We will call you back — usually the same day.
Looking for a quick answer? The questions people ask first covers cost, timing, and what counts as a claim.
What happens next
- Someone from TPD Helpline will call you. The number will show as 1300 679 222 — it is worth saving it now so the call does not come up unknown.
- Usually the same day. Our phones are open Monday to Friday, 8.30am to 5.00pm AEST. If you enquired outside those hours, it will be the next working day.
- It is not a sales call. We check whether you have cover and whether you can claim on it. If you cannot, we will say so.
Three things worth having to hand
- Your superannuation statements — any fund you have ever paid into, not just the current one.
- The date you stopped working, as close as you can get it.
- The name of your treating GP, and any specialist you see.
If you do not have all of that, call anyway. We can work with what you have.